Largely due to the fact I’m knocking my head against the brick wall that is Telecom.
I’ve not been able to send e-mails since Friday. By yestereday I got sick and tired of trying to be patient so I gave them a call. 40 minutes later – yes, really! I waited THAT long because I had a good head of steam built up and I wasn’t going to the back of the queue again! Not that it helped any!! I got told I needed to update some settings. Well it would have been nice to know that prior I said.
So I updated.
Only to find the problem is now worse: I can’t send OR receive now. Ok, so I now they’ve made this *improvement* but I don’t want anything to do with it. I just want my e-mail! So I call back this morning. I’m on hold. For. Ninety.Five.Minutes. Yes, really. (Luckily I have a walkaround phone so I get to do stuff one handed…)
They tell me all my settings are correct – I’m good to go. What???!!! Did you not hear me?? I can’t get my e-mail. Oh, well then I should switch to Outlook. Um…. NO! We have our reasons for making the switch to an alternative software some time ago – and I’m not changing back just cos that is convenient for Telecom!! Who do they think they are to dictate the software I run on my PC??!! My case number from yesterday is updated with all sorts of information that I’m not sure is relevant – but if it means I get my e-mail back, ok.
I hear on the midday news the issues are all solved. Yay I think. WRONG!!! Telecom are big-fat-liars.
When making my point this morning, I told them that if I didn’t have normal service returned by this evening we would be switching providers. I bet they really don’t care.